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1st Line Support/Help Desk

  • Posted By: First Option Recruitment Limited - Basingstoke
  • Address:
  • Contact: 01256 336000
  • Date Posted: 30th Nov 2008
  • Salary: £17,000 + £3,000 shift allowance
  • Location: Basingstoke (RG24 8WH)
  • Reference Code: 9453
  • Views Since Posting: 10
  • Full Description:

    24x7 Shift Cover
    Transport Essential

    This role will involve:

    Monitoring exceptions from various allerting systems, and logging calls for progression of the issues.
    Monitoring e-mails from Customer and logging calls for progression of the issues.
    Allocating of calls logged to 2nd line support for progression as appropriate
    Taking telephone calls, obtaining relevant supporting information, and logging a call.
    Progressing and closing calls where skills allow.
    Performing various admin tasks in support of service delivery.
    Performing in-house technical tasks where skills support these.

    Knowledge and experience in any of the following would be advantageous:
    Help Desk Systems
    Windows Server Management
    Network Management
    Database Management
    EDI Management
    MS Office
    MS Sharepoint

    Opportunity to progress to 2nd/3rd Line Support

    Shift pattern:

    Week1
    M-F Night Shift 23.00 - 07.00 Weekend, Night Shift 19.00 - 07.00
    Week2
    M-F No work, recovery period. Weekend, Day Shift 07.00 - 19.00
    Week3
    M-F - Morning Shift - 07.00 - 15.00. Weekend , No Work
    Week4
    M-F - Evening Shift - 15.00 - 23.00. Weekend, No work





Recruiters

Adecco - Andover
First Option Recruitment Limited
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